Orders & Shipping
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- Important Information for Japan Customers
- Payment & Confirmations
- Changes & Cancellations
- Shipping & Tracking
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Important Information for Japan Customers
The products purchased in our store will be handled as a personal import, and all will be sent directly from The United States of America to the customers. We ship to residential addresses only. Please do not input a business address.
Customs duties and import consumption tax levied at the time of customs clearance is paid by Coravin.
All products imported personally are premised on the client’s own personal use / personal consumption, so it is prohibited by law to transfer or resell the ordered product to a third party.
If you designate the delivery address to your place of work (including company name, store name, hospital, school, facility name, etc.), it is considered "commercial use / commercial import", it is stopped by customs clearance, procedures and fees are incurred, and packages are returned.
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Payment & Confirmations
Which methods of payment does coravin.hk accept?
We accept payment via MasterCard, VISA, and Apple Pay. We do not accept checks or cash. Please note that we only accept one form of payment per order.
Will I get an email confirmation for my order?
Yes. Within minutes of placing an order, you will receive a confirmation sent to the email address that you provided.
I didn’t get an order confirmation number, but I see a charge on my credit/debit card. What do I do?
If you see a charge on your card but the order did not go through (you were not shown an order confirmation number), it is likely a pending virtual charge or hold that was generated when you attempted to submit your order. This will drop off of your statement within a few days. However, if you are concerned, we recommend calling your bank or Credit Card Company or contacting Coravin Customer Service at ApacCS@coravin.com.
Who is eligible to make a purchase on this site?
You must be at least 18 years of age to make a purchase on coravin.hk. If you are under the age of 18, you should use this website only with the involvement of a parent or guardian.
I received an error message when trying to check out. What does this mean?
The majority of errors that you see during checkout will be displayed on the screen in red. The most common errors are for an incorrect billing address, or declined credit card. If you have a concern, please contact your bank or Coravin Customer Service at ApacCS@coravin.com.
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Shipping & Tracking
How can I track my order?
1.) Shipment confirmation email: Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer.
2.) My Account: You can also check your order status from the site – log into your Coravin Account, and you will find your tracking number with your order information.
3.) You can check your order status by clicking here and following the simple instructions.
What is your shipping policy?
Orders placed by 2pm EST on business days (Monday through Friday, excluding holidays) are usually fulfilled and shipped that day. A shipping confirmation email will be sent once order has left our facility. Coravin uses every reasonable effort to fill your order in accordance with the estimated shipping date, however we will not be held responsible for any delays in filling your order. We ensure shipments are in compliance with all guidelines and regulations set forth by federal and state guidelines and ship by the carrier designated by Coravin.
Can I change my shipping options after my order has been placed?
No, we are not able to change or cancel any order once it has been placed. Please be sure to review your order details at checkout before submitting the order.